CBS offers a dedicated team whose primary function is to provide comprehensive advisory service and ensure all service-related questions and inquiries are addressed. Our Client Care Representatives are extensively trained to be knowledgeable about your service offerings and workflow to achieve unrivaled customer satisfaction. Every one of our partners is assigned a dedicated Client Care Representative committed to delivering quality service to ensure a successful, seamless and long-lasting partnership.
CBS provides a tailored solution to address you and your patients’ specific recovery needs. Our team works alongside you to develop a fully customizable approach that adheres to ACA and 501 (r) regulations. Utilizing a team-oriented approach, our Patient Advocates act as an extension of your business office by following approved call scripting, establishing payment plans within permitted guidelines, and assisting with payment plan monitoring as needed.
We utilize a personalized, sequential letter series, in addition to our managed call center, to maximize recoveries while portraying and upholding your brand. Our multi-channel communication strategy is delivered on your behalf to provide a superior patient experience throughout the receivables process.
Our expertise and technology is available to improve upon your existing collection efforts. With CBS on your side, quality patient care becomes your sole focus while maximum recovery is achieved in line with A/R goals.
Insurance Billing and Follow-up
CBS possesses the necessary resources to maximize the efficiency and success of your claims process to see that outstanding insurance claims are resolved. Our knowledgeable and thorough representatives utilize your patient accounting, imaging and billing systems to locate relevant account information and uncover, identify and verify insurance. They also resubmit claims and conduct all necessary follow-up until maximum reimbursement is received.
Legacy/AR (Accounts Receivable) Cleanup
If your operation is approaching or has recently undergone a transition to a new system of record, CBS is equipped to store and utilize existing A/R data to see there is no interruption in your billing and collection efforts. Our process separates unposted contractual adjustments and patient responsibility from unpaid payer dollars so remaining balances can then be collected and resolved on virtually any outstanding account. As your temporary data archiving system, we eliminate the need for the deployment of multiple systems while ensuring no lag in your A/R process.
Accident Claims & Workers Compensation
Accident claims are time intensive, requiring legal support that is often unavailable to see the claims collections process through. As a result, providers find themselves paying the claims given the difficulty associated with managing and billing insurers correctly. Our Patient Advocates are persistent in obtaining the proper insurance information to recover your maximum reimbursement allowable under the law.
Because CBS has the support of RevOne Companies’ legal team, we are able to file and perfect hospital liens (when authorized by state law) to assist in the recovery of the bills for services rendered resulting from the accident. Our legal team works directly with worker’s compensation carriers and patient attorneys to see the entitled is issued. Our attorneys are also available to handle all settlement issues, including mediation and any civil court proceedings.
CBS eliminates the stress and time commitment associated with these claims by managing all negotiations until settlement is imminent. We know which insurance company to bill, how payments should be made and the steps needed to obtain the maximum payment.
Denial Management & ERISA
Errors and payment denials are common when working with health insurance companies for reimbursement—especially for the more complex and costly procedures. Unfortunately, these problems are here to stay.
To ensure reimbursement, CBS deploys a denial management solution that prevents claim-processed errors and denied claims. Our attorneys have valuable understanding of the state and federal laws surrounding denied claims, including the Employee Retirement Income Security Act (ERISA). Our legal team requests and reviews the relevant documentation to facilitate the necessary appeals or litigation that pursue payment on denials through the utilization of ERISA.