Services

 

SCREENING & ENROLLMENT

The WellFund utilizes multi-channel communication and business analytics to identify appropriate funds and assist patients throughout the application and enrollment processes for the following state and federally funded programs:

  • Medicaid
  • Medicaid as a secondary payer
  • ACA open enrollment/subsidies
  • ACA year-round exception enrollment
  • ACA 90-day retro authorization for denied (257) claims
  • Disability
  • Social Security
  • COBRA
  • Hospital Presumptive Eligibility (HPE) process

 

ON-SITE PATIENT ADVOCATES

To support healthcare providers, we are able to provide on-site Patient Advocates who have vast knowledge of available state and federal programs. The WellFund’s Patient Advocates are your compassionate bedside and ER partners who maximize patient interaction, education and support throughout the enrollment process. They take a waterfall approach to determine which fund best meets patients’ needs and are available to answer questions, complete applications, and gather documentation needed for the approval process. When you staff your facility with The WellFund’s Patient Advocates, it increases the probability patients will be seen and converted from self-pay to insured. This practice not only aligns with your mission, but it also increases margins and creates profit where there once was a loss.

 

CALL CENTER WITH DEDICATED, TOLL-FREE LINES

The WellFund operates a robustly-staffed call center that is available to your patients Monday-Friday from 8 a.m. to 5 p.m. EST, with extended hours during open enrollment. Similar to The WellFund’s Patient Advocates, our live, off-site support staff is available to provide patients with assistance and answers throughout the enrollment process. Our staff also assists with all follow-up work if on-site Patient Advocates are being utilized. These representatives lend support throughout the workflow and create a seamless experience for patients.