Multi-Channel Communication

REVONE + CONNECTTEC

Multi-Channel Communication That Reaches Every Customer

From call centers to text, email, and portal messaging—our integrated platform ensures customers never miss important updates about their accounts or interactions.
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The Challenge of Customer Engagement

Customers are harder to reach than ever. Single-channel outreach is ignored or lost. RevOne’s Multi-Channel Communication program—powered by ConnectTec—ensures customers receive, understand, and act on important information across all touchpoints.

Our Multi-Channel Approach

Call Center Support

Friendly, HIPAA-trained agents handle inbound and outbound calls with professionalism.

Text Messaging

Automated and live SMS reminders for appointments, payments, and important updates.

Email Outreach

Custom email campaigns that are secure, branded, and trackable for customer engagement.

Portal Messaging

Direct messages inside secure portals ensure customers never miss essential communication.

Why Multi-Channel Matters

Customers respond differently depending on channel. By leveraging every communication touchpoint, RevOne maximizes engagement and ensures compliance with industry standards.
  • HIPAA-compliant call center support.
  • Automated reminders reduce missed responses and delays.
  • Integrated with RevOne’s broader communication and billing solutions.
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Benefits of Multi-Channel Communication

Our systems improve outcomes for businesses, healthcare providers, customers and patients alike ensuring information is delivered, read, and acted upon quickly.
  • Higher response and resolution rates compared to single-channel outreach.
  • Improved customer/patient satisfaction scores and customer retention.
  • Improve A/R recovery.
Go to Print/Mail Solution

Other A/R Resolution Services

Enrollment Assistance

ACA, Marketplace, and Medicaid enrollment simplified through MyCareCoverage.

Early-Out Services

Patient-friendly balance recovery that builds trust and reduces bad debt.

Insurance Billing & Follow-Up

Uncover/verify coverage, resubmit clean claims, and follow up until reimbursement.

Trusted by Patients & Providers

“Since implementing RevOne’s multi-channel program, our appointment no-shows dropped dramatically.”
— Health System Partner
“The ConnectTec integration made it easy to communicate with patients on their terms—phone, text, or email.”
— Revenue Cycle Manager

Let’s Resolve Your Claims Faster

Talk with our communication experts about building a multi-channel program that fits your patients’ needs.
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