Multi-Channel Communication

Multi-Channel Communication That Reaches
Every Customer

From call centers to text, email, and print/mail services—our integrated platform ensures customers never miss important updates about their accounts or interactions.
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The Challenge of Customer Engagement

Customers are harder to reach than ever. Single-channel outreach is ignored or lost. RevOne’s Multi-Channel Communication program ensures customers receive, understand, and act on important information across all touchpoints.

Our Multi-Channel Approach

Text Messaging​

Custom SMS/MMS text message campaigns that are secure, branded, and can include personalized URL (PURL) capability giving smoother engagement for payments and prefilled forms.

Email Outreach

Custom Email campaigns that are secure, branded, and can include personalized URL (PURL) capability giving smoother engagement for payments and prefilled forms.

Print/Mail/Sort

Customized statement/letter printing and fulfillment that can be combined with digital strategies to reduce postage expense.

Why Multi-Channel Matters

Customers respond differently depending on channel. By leveraging every communication touchpoint, RevOne maximizes engagement and ensures compliance with industry standards.
  • Integrated with RevOne’s broader communication and billing solutions.
  • Drive stronger customer engagement and maximize cash collections with tailored print & digital campaign strategies.
  • Trackable delivery metrics to measure customer engagement and campaign success.
  • Leverage a digital-first approach – mail only to unopened customers to significantly reduce postage expenses.
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Benefits of Multi-Channel Communication

Our systems improve outcomes for businesses, healthcare providers, customers and patients alike ensuring information is delivered, read, and acted upon quickly.
  • Higher response and resolution rates compared to single-channel outreach.
  • Improved customer/patient satisfaction scores and customer retention.
  • Improve A/R recovery.
Go to Print/Mail Solution

Other A/R Resolution Services

Enrollment Assistance

ACA, Marketplace, and Medicaid enrollment simplified through MyCareCoverage.

Early-Out Services

Patient-friendly balance recovery that builds trust and reduces bad debt.

Insurance Billing & Follow-Up

Uncover/verify coverage, resubmit clean claims, and follow up until reimbursement.

Trusted by Patients & Providers

“Since implementing RevOne’s multi-channel program, our appointment no-shows dropped dramatically.”
— Health System Partner
“RevOne made it easy to communicate with patients on their terms—phone, text, or email.”
— Revenue Cycle Manager

Let’s Resolve Your Claims Faster

Talk with our communication experts about building a multi-channel program that fits your patients’ needs.
Contact us